Customer Success Specialist - Middle East at Cambly

Cambly

Customer Success Specialist - Middle East

Full-Time in Saudi Arabia - Remote OK - Customer Support

Cambly is growing very fast in the Middle East and needs your help!

What is Cambly?

The Cambly app gives English learners instant 1-on-1 access to friendly native speakers over video chat 24/7. Students get an affordable and convenient way to practice their English and gain confidence.

Responsibilities:

  • Reply & solve customers inquiries & issues through social media & email
  • Collect feedback from students to improve the experience of Arab students
  • Advise the product team on how to improve the learning experience for students in the Middle East
  • Using customer insights to improve customer satisfaction.


Requirements:

  • Bachelor degree
  • Work experience (minimum 1 year)
  • Excited to help customers with day to day issues
  • Entrepreneurial spirit
  • Excellent Arabic & English written and verbal communication skills